Digital transformation has been on the agenda for organisations for a long time with different organisations having various degrees of success with their respective technological plans. A 2019 report noted that 85% of enterprise decision makers believe that they must make “serious progress” on digitally transforming their businesses in the next two years to avoid falling behind the competition and negatively affecting their bottom line.
It is clear that big business thinks digital transformation is a big deal – if that’s the case, why have many businesses been failing in their digital transformation?
Despite lots of talk about digital transformation as a concept, there remains a lot of confusion over what it actually is and how to implement it. Often organisations lack a real strategy as a result; they know that digital transformation is important and they should do it, but they are not necessarily sure what they want to achieve and it is difficult to make strategic decisions and measure outcomes without clearly defined goals.
Secondly, organisations will often have legacy systems in place which have been used for several years and contain business critical data. Stakeholders can sometimes be worried about operational disruption and the cost of trying to migrate this information so rather than implementing new systems, other legacy systems that sit around the core are replaced which results in information being stored in separate silos. This is damaging to operational efficiency, productivity, the customer experience and ultimately, the bottom line.
Thirdly, there can be cultural resistance to change; this can stem from fear of the unknown as staff prefer to continue working with systems which they are familiar with or worry that they don’t have the digital skills to embrace new technologies.
These reasons combined have resulted in digital transformation projects being shelved for many companies or not progressing from the concept stage to be able to add any real business value.
This year, the Covid-19 global pandemic has highlighted the argument for embracing digital transformation. The overnight changes to most organisations as a result of global lockdowns have brought the benefits of being a digital-first and tech-enabled business to the fore. Organisations have had to adapt very quickly to travel restrictions, shop closures and remote working en masse, and those organisations that have been able to harness technology to bolster their operational resilience are in the best position to withstand this global near shutdown.
The question is no longer should organisations digitise, but rather, what should they do now to ensure they are best prepared to handle these uncertain times and future downturns.
Organisations are turning to companies like Haulmont for support. Our THESIS ECM platform enables businesses to store critical data within one flexible and agile platform which connects to other business systems via API integrations to bring all data into one single view.
Task management and workflow process functionality allows managers to effectively manage staff who are working remotely and keep on top of critical business activity. Dashboards give stakeholders an overview of what is happening across the business meaning that staff can be kept in the know quickly and easily.
By adopting a digital-first philosophy and embracing flexible digital platforms, organisations can be flexible and fast enough to respond quickly in unprecedented times. The argument for digital transformation has never been stronger. Let THESIS help your business today by getting in touch via firstname.lastname@example.org or calling 020 3214 5110.
**To support businesses during the Covid-19 pandemic, we are offering free installation of THESIS as well as deferred payment for all licences (to new customers) until the crisis is over. THESIS can be set up for free within a couple of days to give organisations easy access to all data in one place, task management to effectively manage teams remotely and increase visibility.